Frequently Asked Question
Shipping & Tracking
Last Updated about a month ago
WE CANNOT SHIP TO ANY PO BOX ADDRESSES!
- If you put a PO BOX for the shipping address, CONTACT US NOW to stop the order. Your package may be lost in the FedEx system since this is against their policy to deliver to PO BOX addresses.
- Although we put a warning on the checkout page, some customers still choose to ignore it. We can't help any customers if the item has been shipped. You must work with FedEx to get the item delivered successfully.
- We cannot process any refund for customers who ship to the incorrect address.
- DO NOT PUT ANY EXTRA INFO IN ADDRESS Line 2 that does not match your USPS records. The carrier has the right to refuse delivery to incorrect/non-existent addresses.
Shipping Protection:
You are covered!
Here is the instruction on how to use our shipping protection.
Coverage: Terms of service
Worry-Free Delivery is a service provided by Seel (ParcelPanel’s partner). It protects against shipping loss, delays, damage, and theft (porch piracy). Coverage details include:
| Issue type | Definition | Claim filing windows open | Claim filing windows closed | Compensation |
|---|---|---|---|---|
| Loss | Packages are considered lost if not delivered within 30 days (domestic) or 60 days (international) after order fulfillment (shipment date). | Domestic: 30 days International: 60 days after order fulfillment (shipment date) | 90 days after the order date | For verified loss cases, the compensation equals the purchase value. |
| Delay | Packages are considered delayed if not delivered within 10 days (domestic) or 30 days (international) after order fulfillment (shipment date). | Domestic: 10 days International: 30 days after order fulfillment (shipment date) | 90 days after the order date | Compensation is $5 USD, or the equivalent in the transaction currency (e.g., €5 for orders in euros). |
| Damage | Packages are considered damaged if, within 7 days of being marked as “delivered” by the carrier, items are covers rendered unusable (e.g., fractured, shattered, bent and crushed). Does not include cosmetic damage (scratches, dents), manufacturing defects, packaging errors, or unsealed items. | Delivery date | 7 days after the delivery date | For verified damage cases, the compensation equals the purchase value. |
| Theft (Porch Piracy) | Packages are considered stolen if taken within 7 days of being marked as “delivered” by the carrier. | Delivery date | 7 days after the delivery date | For verified theft cases, the compensation equals the purchase value. |
Note: Consumers must file a claim within the specified time frame to be eligible for compensation.
To check shipping on koolands.com orders:
To check shipping on NEW sprinterswivel.com orders:
To check shipping on OLD SprinterSwivel.com order:
Option 1: If you do not know the ORDER ID
- Please sign in with the same user account that you used for ordering.
- Click on the "Order History" link located at the bottom right of our website.
- All your current and previous orders will be listed on this page, choose the order you are interested in to view it.
- The order shipping and tracking information should be displayed under the comments column.
Option 2: If you already know the ORDER ID
- Go to https://store.sprinterswivel.com/status/?orderid=00000&zipcode=00000
- Enter your ORDER ID and SHIPPING ADDRESS ZIPCODE.
- Click the "FIND" button.