Frequently Asked Question

POLICY

1. All our products qualify for a 14-day return and refund. We are no longer able to offer free return shipping, except for the swivel brackets. The customer is responsible for additional shipping costs needed for returns/exchanges.
   
2. A 15% restocking fee will apply to cover the restocking costs on returned products.
3. All RMAs must open an RMA Ticket (Exchange / Return & Refund) with us.
4. Our customer support will process your request within 72 business hours.

Notice: The 14-day return window starts the day after the carrier delivers the package.

For example, FedEx or USPS shows your package as delivered on March 2, and then the return window starts on March 3, plus 14 days.

Please note: Seat-beds are non-refundable due to high restocking and freight shipping costs. Returns incur a $500 shipping and restocking fee.

QUALIFICATION

All exchanges, returns, and refunds must satisfy:

1. All wrapping/packaging should remain intact. (An open box is OK, as long as the box is not thrown away)
2. All parts of the product should remain the same quality and quantity. (We would not charge you for missing screws, as long as it has all the major parts, that should be fine)
3. The customer return has arrived at our warehouse successfully. (We are not Amazon, which means we cannot give customers a refund while the product is still on the way back to our warehouse)
4. Please note: Seat beds do not qualify for free returns/exchanges. Returns incur a $500 shipping and restocking fee.

RMA RETURN ADDRESS

• For the United States Exchange/Return & Refund
  Attn: Amazing Auto RMA Dept. - (YOUR RMA Ticket#)
  7281Telstar Road
  Ferndale, WA 98248, USA

• For the Canada Exchange/Return & Refund
  Attn: Amazing Auto RMA Dept. - (YOUR RMA Ticket#)
  2289 135A ST
  Surrey, BC V4A 9V2

RETURN & REFUND

1. The shipping cost is not refundable.
2. Please write your RMA Ticket# and ORDER ID on paper, then leave it inside the box.
3. Send item(s) to one of the above addresses.

All returns must satisfy all the above requirements for a refund to the customer's original payment account.

EXCHANGE

1. The return shipping cost is the customer's responsibility, but the exchange shipping cost is ours.
2. Wrap up all items with the original packaging.
3. Write your RMA Ticket#, ORDER ID, and new exchange target SKU# on paper, then leave it inside the box.
4. Send item(s) to one of the above addresses using a pre-paid return label from your support/RMA ticket.

EXCEPTION

For any non-customer reliability product issue, we will cover the shipping cost.

NOTICE

Please keep an eye on your return and refund status. We only check our return warehouse once every week or so. If your tracking number shows your return has arrived with us, but you have yet to receive your refund, please contact us via live chat or email ASAP.

IMPORTANT NOTICES
Eligibility for returns is based on the delivery date and the date you request the return. You are entitled to a return or exchange if you open the Return Merchandise Authorization (RMA) ticket within the required time window.

Please keep an eye on your return and refund status. If your tracking number shows your return has arrived with us, but you have not received your refund, please contact our customer support team via live chat or email.